Virtual Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 03, 2019

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Virtual Technical Support Specialist.

Must be able to:

  • Answer pre-sale, education and product-related questions through email support
  • Prepare technical documentation for internal and customer use
  • Test the product in real-life situations before release

Required Skills:

  • Experience with WordPress CMS, Plugins and Themes
  • Experience with front-end technologies: JavaScript, HTML, and CSS
  • Ability to systematize customer service efforts to maintain quality expectations
  • Ability document and enhance processes to maximize individual and team productivity
  • Ability to find answers and do homework before reaching out or escalating tickets