Job Summary
A software company has an open position for a Virtual Technical Support Specialist.
Candidates will be responsible for the following:
- Answering simple to complex pre-sale, education and product-related questions
- Preparing technical documentation for internal and customer use
- Working closely with developers and report bugs through GitHub
Applicants must meet the following qualifications:
- Strong verbal and written skills in English
- Ability to work independently
- Experience with WordPress CMS, Plugins and Themes
- Experience with front-end technologies
- Excellent troubleshooting skills
- Excellent time-management skills