Virtual Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 15, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

An education company is in need of a Virtual Technical Support Specialist.

Core Responsibilities Include:

  • Troubleshooting student and faculty technical issues via phone, email and chat
  • Identifying the root cause and providing world class service to customers
  • Assisting with training new hires and ongoing support of team members as needed

Skills and Requirements Include:

  • 1-3 years' experience working in a service-oriented customer support/tech support or related role
  • Experience assisting customers using phone, email, and chat software
  • Familiarity with current Apple, Microsoft Operating Systems, and video conferencing software
  • Ability to identify service improvement opportunities and automation proposals