Job Summary
A banking and financial institution is in need of a Virtural Customer Service and Support Representative.
Core Responsibilities of this position include:
- Performing customer service activities and initiatives for a broad range of products, services and problem resolution
- Receiving, investigating & responding to customer inquiries regarding products, services & issues via all channels
- Resolving customer service inquiries and issues
Applicants must meet the following qualifications:
- Understanding of the necessity & value of accuracy & attention to detail
- Ability to implement the strategies & techniques used to ensure that customers have a positive experience
- Understanding of the issues related to the decision-making process
- Understanding of effective communication concepts, tools and techniques
- Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs
- Ability to process information with high levels of accuracy
