Voice of the Customer Analyst

Job Summary

A company is looking for a Voice of the Customer (VOC) Data Analyst for Digital Product Design.

Key Responsibilities

• Manage data ecosystems by gathering and exploring relevant data sources to support product design initiatives
• Analyze user sentiment, behavior, and product performance metrics to identify actionable improvement opportunities
• Create reports and dashboards to communicate customer experience findings and collaborate with UX researchers to integrate qualitative insights

Required Qualifications

• Experience in data analysis and management
• Proficiency in survey program design and execution
• Ability to synthesize internal and external data sources
• Knowledge of data security and compliance regulations
• Experience with data visualization tools and reporting