VP of Customer Success
Location: Remote
Compensation: Base+commission
Staff Reviewed: Thu, Nov 21, 2024
This job expires in: 20 days
Job Summary
A company is looking for a VP of Customer Success to lead their Customer Success, Onboarding, and Professional Services Teams.
Key Responsibilities:
- Identify and implement opportunities to streamline post-sales operations
- Design programs to improve customer retention and drive revenue growth
- Build and mentor a high-performing customer success team and foster a collaborative culture
Required Qualifications:
- 10+ years in Customer Success, Account Management, or related field, with 5 years in a leadership role
- Proven success in improving customer retention and driving revenue through expansion
- Experience with in-house and outsourced talent solutions
- Ability to leverage customer success metrics for informed decision-making
- Bachelor's degree required; MBA or relevant advanced degree preferred
COMPLETE JOB DESCRIPTION
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Company Overview
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