Warranty Assistant

Job Summary

A company is looking for a Warranty Assistant to support after-sales service and manage warranty claims.

Key Responsibilities

• Acknowledge and manage warranty claims received through various channels
• Maintain accurate service records and create service parts orders
• Communicate with customers to ensure timely resolution of claims and provide updates

Required Qualifications

• Associate degree from an accredited institution required; bachelor's degree preferred
• 2-3 years of related experience and/or training
• Experience with ERP, CRM, or SAP systems is a plus
• 1-2 years of customer service experience with manufacturing products
• Intermediate skill in Microsoft Office applications