Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with information and resources, analyze operational data, and contribute to service quality while working remotely.

Key responsibilities

• Assist customers by providing information and directing them to appropriate resources, following established procedures
• Gather and input operational data to support analysis and prepare reports for team members
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required qualifications

• High School Diploma or GED, or equivalent experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• One year of experience in healthcare or a heavily regulated industry is preferred