Washington Remote Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality improvements while working remotely.

Key responsibilities:

• Gather and analyze operational data to support contact center performance and efficiency
• Assist customers by providing information and directing them to appropriate resources, following established procedures
• Contribute to service quality by investigating concerns and learning to address performance issues under guidance

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred