Washington Remote Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality improvements while working from home.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources or directing them to the appropriate parties
• Collaborate with team members to address business problems and escalate issues as needed

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a heavily regulated industry is preferred