Washington State Member Associate

Job Summary

A company is looking for a Member Associate to engage with members and potential members in a high-volume call environment.

Key Responsibilities

• Discuss features and benefits of consumer product lines with members
• Utilize call scripts for retention outreach and make over 120 calls per shift
• Assist members with inquiries and follow up on initial calls for further information or surveys

Required Qualifications

• High School diploma or equivalent required
• Medical terminology courses preferred
• Prior inbound/outbound call center experience preferred
• Experience with Medicare or state health programs preferred
• Must pass a criminal background check and not be sanctioned from healthcare programs