Job Summary
A managed health care company has an open position for a Work at Home Customer Service Representative in Phoenix.
Candidates will be responsible for the following:
- Answering incoming phone calls from customers
- Identifying the type of assistance the customer needs
- Asking appropriate questions
Applicants must meet the following qualifications:
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
- Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled
