Job Summary
The company is transforming the world of work. Our platform empowers all companies, from the world’s biggest brands to small freelance businesses, to manage an end-to-end freelance contract engagement at scale, transforming how business gets done. We are smack in the middle of the rapidly growing freelance economy that will make up 50% of the workforce by 2020. We power the future of work, reinventing how work gets done in a modern world. Help us build the future!
Role:
We are fueled by our users’ success. As a remote technical support representative, you’ll be tasked with supporting the company's users through an electronic and telephonic enterprise ticketing platform, helping these companies navigate how freelance work gets done. As a freelancer, you yourself are an active participant in our ecosystem where companies can take advantage of your skills. As this is a 1099-contract position, all equipment needed to complete assignments must be supplied by you, the independent contractor
Requirements:
- Customer Service experience a must
- Computer with high speed internet access, 2 monitor setup recommended
- Bria (or similar) Softphone Software (Phone # to be provided by company)
- Experience with meeting Service Level Agreements and KPIs
- High-level of technical aptitude and an ability to quickly learn new technologies
- Experience with industry standard applications including Google Docs
Responsibilities:
- Answering Inbound Phone Calls - Offering support to the company's users via phone.
- Handling Inbound Chat Support - Answering questions via a live chat option offered through the platform.
- Responding to Customer E-mails - Providing help to the company's users who send in e-mail requests
- Various other user support projects assigned by the company's Support Team which include but are not limited to: creating user groups, on-boarding users, and fulfilling database requests.
Please be advised, this is a contract position. Compensation starts at $11/hour. We offer a maximum of up to 28 hours per week, however this will be determined based on your availability and our queue needs.
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