Job Summary
Who Are We?
At VIPdesk Connect, Inc., we do more than provide exceptional outsourced customer service to our clients. We ensure a tailored-fit experience for each client, recognizing their specific needs and matching qualified professionals to the respective program. Our services include customer service, social media management, back office support and virtual customer experience consulting. Our mission is to provide talented and amazing people the opportunity to live the brands they love so that we can create raving fans for admired brands.
What Makes Us Stand Out?
Our team is comprised of a talented and passionate group of individuals who span across the nation
All of our amazing Sales Brand Ambassadors telework from the comfort of their secure home office
Paid training in a virtual classroom with a live trainer
We only work with clients who embrace the same culture and values as we do
What is HomeAdvisor, and What Does a HomeAdvisor Sales Brand Ambassador Do?
HomeAdvisor is the nation's largest online home improvement marketplace that provides a free service to homeowners with the tools and resources they need to complete their home improvement, maintenance and repair projects. With HomeAdvisor connecting more than 30 million homeowners to their network of over 100,000 pre-screened home service professionals, the Sales Brand Ambassador is responsible for assisting their customers via phone, e-mail and/or chat by assessing customer needs, schedule appointments and/or refer them to the applicable pre-screened home-improvement contractor in their area. The Sales Brand Ambassador will use a variety of resources and information to assist customers in a prompt, professional and concise manner.
Other Duties and Responsibilities Include, but are not limited to:
Utilize upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for HomeAdvisor
Attend meetings and trainings as required to obtain new and pertinent information about HomeAdvisor and their products and services
Apply high-quality customer service guidelines while servicing customers
Apply HomeAdvisor and VIPdesk Connect policies as applicable whenever interacting with customers.
Sales Brand Ambassador Requirements:
Able to sit at a desk for 95% of each scheduled shift
Able to work weekend and holiday hours
Able to successfully pass a criminal and employment reference security check
Must have a home-office environment, internet connection, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
One (1) or more year(s) customer service and sales experience
High school diploma or equivalent
Must currently live in one of the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, or VA.
Sales Brand Ambassador Preferred Qualifications:
Some college preferred
Knowledge of basic home repair services
Able to thrive in a performance-based environment and motivated by sales goals and incentives
Excellent verbal and written communication skills
Strong computer and internet skills
Working knowledge of Microsoft Office Suite
Able to type at least 35 WPM with proper spelling and use of grammar
Highly adaptable, self-motivated and self-disciplined
Able to learn and work independently as well as in a team environment
Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
System and Office Requirements to be provided by the Brand Ambassador**:
Compensation:
Total compensation averaging $10.00 -12.00/hr (hourly rate of $10.00 per hour plus bonus available based on key metrics). Weekend pay differential @ $11.00/hr base rate.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
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