Workforce Analyst II

Location: Remote

Compensation: Hourly

Staff Reviewed: Thu, Aug 29, 2024

This job expires in: 20 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Workforce Scheduling Analyst II.

Key Responsibilities:

Develop staffing schedules to meet customer demand efficiently
Analyze contact center patterns and evaluate key performance metrics for improvement
Maintain accurate records of contact center staff's schedules and staffing-related information

Required Qualifications:

Bachelor's degree and 2-4 years of related experience, or equivalent
Ability to prioritize, make independent decisions, and manage time effectively
Workforce management scheduling experience highly preferred

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