Workforce Management Analyst

This job has been removed
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Apr 02, 2024
This job expires in: 21 days

Job Summary

A company is looking for a Workforce Management Analyst.

Key Responsibilities:
  • Maintaining a personal relationship with Jesus Christ and acting as an advocate for children
  • Performing tasks related to social media customer service, donor service, retention service, SDR assistance, and WFM support
  • Coaching junior associates, resolving escalated constituent problems, and identifying training opportunities

Required Qualifications:
  • High School Diploma or equivalent education, training, and/or certification
  • Proficiency in Excel
  • Familiarity with reporting and data analytics; Power BI and Tableau experience preferred
  • Exposure to WFM systems preferred but not required
  • Supporter Care/Contact Center experience preferred but not required

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