Workforce Operations Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Jan 08, 2025
This job expires in: 19 days
Job Summary
A company is looking for a Manager, Workforce Operations.
Key Responsibilities
- Oversee contact center forecasting, scheduling, compliance, and real-time monitoring
- Manage call queues and routing in partnership with Support Team Managers
- Produce performance reports and conduct continual performance analysis
Required Qualifications
- 5+ years of Workforce Management experience
- 3+ years of experience with RingCentral WFM software
- Strong people management skills
- Expert understanding of contact center technology and workforce management solutions
- Proficiency in Excel and experience with PowerBI preferred
COMPLETE JOB DESCRIPTION
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Company Overview
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