Workforce Planning Analyst

Job Summary

A company is looking for a Forecast Analyst, Workforce Planning.

Key Responsibilities:

• Analyze historical call volume and staffing trends to produce forecasts for various timeframes
• Incorporate seasonal trends and business events into volume projections
• Monitor actual vs. forecast variance and maintain forecasting models using statistical tools

Required Qualifications:

• Must be legally authorized to work in the United States without employer sponsorship
• 3+ years of experience in forecasting, data analytics, or workforce planning
• 2+ years of experience with forecasting/reporting tools (e.g., Verint, R, Tableau, Power BI)
• Strong proficiency in Excel, including pivot tables and dynamic charts
• Experience with call center metrics and drivers