- Identify customers' needs and use knowledge database to recommend solutions to customer issues/concerns. Handle large volume of phone calls in accordance with policies and procedures. - Answer customer questions regarding products and services.
US-Remote - Work from Home - US. Category Customer Service/Support. Overview. Looking to pick up seasonal work hours during and after the holidays or year-round and do it from home? This is seasonal, work-from-home job, you will provide personalized, tax-preparation software support.