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• Quality Assurance Analyst - Remote

  customer experience analytics, or business process improvement Proficiency in NICE InContact Speech Analytics, predictive analytics, and sentiment analysis tools Strong understanding of CX performance metrics (FCR, NPS, CSAT, VoC) Experience with data...visualization tools (Power BI, Tableau) and data querying (SQL preferred) Familiarity with AI-based solutions for workflow automation

  Applied on false Posted: 6 days ago

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• Data Skills Coach - Remote

  during the training program Assist learners in identifying and solving real business problems using data analytics skills Contribute to course design improvement and participate in weekly meetings Required Qualifications 5+ years of experience in a data-focused...role Proficiency in Tableau, SQL, and data visualization Experience in B2C/Retail or consumer products Availability on weekdays and weekends Previous learner support experience, preferably in a remote environment

  Applied on false Posted: 11 days ago

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