Assisting with successful on-boarding of new customers. Skills and Requirements Include: English fluency (written and spoken) Ability to cover US hours noon-5pm EST. Available 20 hours per week. Experience in a similar role at another SaaS company. Excellent customer service skills.
Candidates will be responsible for the following: Assisting our clients with questions and changes to their insurance policy. Transitioning from one task to another without loss of efficiency or composure. Completing any other duties as assigned. Position Requirements Include:
Developing customer support plans to resolve issues. Assisting in follow-up items discovered during onsite visits. Skills and Requirements Include: Up to 25% travel is required. Previous public safety experience. Consistent work ethic. Ability to communicate effectively.
Supervising Sales and Service Consultants answering calls and/or emails from customers seeking assistance. Conducting quality assurance (call monitoring) reviews. Managing a team of 12- 18 virtual consultants at varying skill levels. Position Requirements Include:
Assist patient account inquiries by courteously supplying accurate and timely information. Required Skills: Minimum one year related experience required. High school diploma or GED required. Must be comfortable working remotely.
Working with computer end users in assisting to identify and resolve application and operating system issues. Installing, setting up, configuring and testing a variety of application programs on user workstations. Qualifications Include:
Answering incoming phone calls to assist customers. Troubleshooting and guiding users through corrective steps. Utilizing real-time case tracking software to create, update and escalate cases. Qualifications Include: Technology background or strong personal interest in technology.
Core Responsibilities Include: Providing telephone assistance for a medical lab instrumentation manufacturer. Resolving reagent, application, and instrument operational situations. Performing other duties as assigned. Position Requirements Include: