Assisting with orders, account questions, billing, service cancellations and other inquiries. Identifying customers’ needs and using knowledge database to recommend solutions. Qualifications for this position include: Previous Customer Service Experience preferred (not required)
2+ years of experience in assisting sales teams position products. 2+ years of experience working within a highly matrixed organization/environment. 1+ years of experience working with remote product development teams.
Maintain the required quality in assisting students with technical questions and guidance. Adhere to processes implemented by the technical coaching team. Skills and Requirements Include: Must have at least 6 months of professional industry experience.
Working with the company's systems to assist customers with technical issues in a timely manner. Helping with ticket management and tracking. Qualifications Include: 1+ year technical support / customer support experience in a help desk environment. Strong active listening skills.
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation. First call resolution. Strong technical skills. Able to work well in a virtual structured team environment.