Answer member questions and anticipate future needs. Assist with member account problems and membership cancellation requests. Required Skills: Bilingual in Spanish & English. Must have a positive and professional demeanor, with responsive customer service to provide white glove service.
Answering phone calls, emails and chats from company users. Providing support, guidance and assistance to users who are having trouble with the apps and devices. Working with the product and engineering teams to escalate technical issues. Qualifications for this position include:
Assisting in developing advanced security use cases. Creating and building content. Qualifications for this position include: Ability to travel up to 10% of the time. 5+ years of information security applications and systems experience. Understanding of a very broad range of technologies.
Building collaborative relationships and ongoing communication with internal and external customers. Assisting stakeholders in defining performance metrics and capturing project results. Qualifications for this position include: 2+ years of project management experience
Assist in the development, testing, and maintenance of an online (non-HotDocs) proprietary-based version of the software. Create HotDocs custom templates and interviews that include scripting and computation variables. Must meet the following requirements for consideration:
Assisting with the development and maintenance of sales and marketing materials. Skills and Requirements Include: 1+ years of relevant IT/Software sales experience. Experience using CRM and marketing tools such as Salesforce. com, Eloqua, etc.