Analyzing and resolving most software issues with minimum assistance. Using troubleshooting techniques and programming skills to make needed modifications to customer database. Applicants must meet the following qualifications: Bachelor’s Degree or Associates.
Assisting partners with account management related needs and custom reports. Answering inbound calls and responding to emails from external clients and third-party vendors. Must meet the following requirements for consideration:
Must be able to: Assist customers by assessing their needs. Schedule appointments. Use upselling and cross-selling techniques to convert inquiries into referrals. Required Skills: Able to work weekends. High school diploma or equivalent. Two years customer service experience.