A virtual contact center technology provider is searching for a person to fill their position for a Telecommuting Call Center Program Assistant. Core Responsibilities Include: Tracking and completing agent offboards. Assisting with agent onboarding as needed.
Assisting business analysts and project managers in gathering requirements. Must meet the following requirements for consideration: Bachelor or Master degree in Computer Science (or equivalent experience) Min. 3 to 7+ years professional experience building Magento or web-based applications.
Assisting with orders, account questions, billing, service cancellations and other inquiries. Identifying customers’ needs and using knowledge database to recommend solutions. Qualifications for this position include: Previous Customer Service Experience preferred (not required)
Assisting in developing and testing out new solutions. Applicants must meet the following qualifications: 10% travel required. BS in Computer Science or high school diploma with equivalent experience. 4+ years of systems and network security experience.
Leading and/or assisting in contract negotiations. Recommending Specialty value-added solutions to national and regional account customers. Skills and Requirements Include: Available to travel domestically approximately 50% Bachelor's degree in a technical related field.
Assisting in technical support of customers and the field teams with qualification and compliance. Spending related to normal acceptable T&L. Skills and Requirements Include: 20% possible travel required for support, projects, field operations, or customer requests.
Strong protocol-level understanding of computer networking. General knowledge of the networking functions of enterprise computer applications. Proactive in researching and following security trends and best practices. Capable of self-learning new technologies with minimal assistance.
Assisting Agents in setting goals and developing strategies to attain goals. Required Skills: Thorough knowledge of company products and policies. General knowledge of business in Marketing, Management, Insurance, and Accounting, as would be acquired at the college level.
Assisting with planning, preparation, and execution of statewide or regional convenings. Canvassing and phone banking with group leaders and group members. Qualifications for this position include: Willingness and ability to travel across state for regional visits and volunteer engagement.
Strong organizational skills needed. Sharp written communication skills needed in drafting proposals. Proficient in Microsoft Word and Excel. Ability to seek assistance when required. Must be able to prioritize and move projects forward in a timely manner.