A travel management company has a current position open for a Telecommute Group Air Assistant Planner. Individual must be able to fulfill the following responsibilities: Service over 350 accounts across the network for their group air needs.
Answering general questions about how we work and assist customers with using our app. Resolving customer issues in the first contact, only escalating the ticket when is appropriate. Applicants must meet the following qualifications: Native or Full professional fluency in German or Spanish.
Assisting management with the planning and design of improvements to business processes. Skills and Requirements Include: Travel required: Percentage/frequency of travel 50% Bachelor's degree or equivalent work experience required. Financial Industry experience.
Assisting with orders, account questions, billing, service cancellations and other inquiries. Identifying customers’ needs and using knowledge database to recommend solutions. Qualifications for this position include: Previous Customer Service Experience preferred (not required)
Arranging and assisting with travel reservations. Ensuring client is appropriately informed of and represented in all terms and conditions during the process. Qualifications for this position include: Ability to travel to event when required.
2+ years of experience in assisting sales teams position products. 2+ years of experience working within a highly matrixed organization/environment. 1+ years of experience working with remote product development teams.
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation. First call resolution. Strong technical skills. Able to work well in a virtual structured team environment.