Answering phone calls, emails and chats from company users. Providing support, guidance and assistance to users who are having trouble with the apps and devices. Working with the product and engineering teams to escalate technical issues. Qualifications for this position include:
Answer member questions and anticipate future needs. Assist with member account problems and membership cancellation requests. Required Skills: Bilingual in Spanish & English. Must have a positive and professional demeanor, with responsive customer service to provide white glove service.
Assistance in building and migrating applications. Assistance in execution and development of next gen SaaS. Position Requirements Include: Travel up to 50 percent. Bachelor’s Degree in Computer Science, Engineering, or equivalent.
Assisting developers in debugging SQL related data issues. Querying databases and tune query performance. Performing data analysis, data mining, and data investigations with advanced query techniques. Applicants must meet the following qualifications:
Assisting users with workflow and application usage questions. Required Skills: Need experience with build of orders, med services, beds and tracking board for Medhost. Familiar with Medhost and ED workflows. Build and support experience in Medhost is required.
Assist in the development, testing, and maintenance of an online (non-HotDocs) proprietary-based version of the software. Create HotDocs custom templates and interviews that include scripting and computation variables. Must meet the following requirements for consideration: