A travel company is in need of a Telecommute CustomerService Agent. Candidates will be responsible for the following: Answering incoming calls from customers. Helping resolve problems, providing information and answering questions. Required Skills:
Assisting with orders, account questions, billing, service cancellations and other inquiries. Identifying customers’ needs and using knowledge database to recommend solutions. Qualifications for this position include: Previous CustomerService Experience preferred (not required)
Excellent verbal and written communication skills. Advanced proficiency with Microsoft Office Suite programs. Excellent internal and external customerservice skills. Ability to work independently and within a team.
Partner with the sales team to conduct a needs assessment of customer requirements, critical areas, needs and budget. Perform site surveys and walk-through of customer facilities/networks to further assist sales and engineering efforts. Qualifications for this position include:
Discovering and analyzing individual customer goals and challenges. Designing innovative solutions to address challenges. Responding effectively to RFIs and RFPs. Skills and Requirements Include: Knowledge, interest or background in the nonprofit market.
Up-selling and leveraging business from new and established customer relationships. Skills and Requirements Include: 10+ years of solution sales experience selling CRM, ERP, or similar business applications to large, complex enteprise organizations.
Core Responsibilities Include: Analyzing and responding to customer technical and integration issues. Working with the development team to improve product quality. Maintaining accurate account records, activity logs, and bug information. Position Requirements Include:
Bachelor's degree in business or healthcare related field. Demonstrated success in achieving or exceeding sales goals in a clinical service environment. Strong relationships within pharmaceutical, biotech and/ or device companies. Knowledge of the industry, competitors, and sales benchmarks.
Assessing the member’s current health status, resource utilization, past and present treatment plan and services. Coordinating services between Primary Care Physician (PCP), specialists, medical providers, and non-medical staff. Providing patient and provider education.
5 years of experience in banking operations or financial services technology with a focus on ACH. Excellent collaboration and relationship management abilities. Effective project management and prioritization skills. Strong interpersonal, communication and team-building skills.