Must be within commuting distance of office located on the Red Line in NW DC to attend periodic team meetings. 4-year degree. Some proven experience in project management. Interest in mental health in general with base knowledge in psychology/psychiatry and health care delivery.
Skills and Requirements Include: 2 years experience in sales, customer care, or account management. Extremely organized, with the ability to self-organize. Strong written/oral communication skills. Excellent attention to detail. Outgoing and empathetic.
Coordinating the delivery of high quality, cost-effective care based on a customized model of care. Advocating for the member/patient and family among various sites to coordinate resource utilization. Encouraging client/member/patient participation and compliance in the clinical program efforts.
Providing detailed analysis of issues received from clients. Supporting our clients utilizing our products and services. Utilizing SQL or Logic to analyze client data. Qualifications for this position include: Ability to travel alone or as part of a team.
Core Responsibilities of this position include: Clearly answering member questions and anticipating future needs. Taking inbound calls and emails with inquiries from members and sales representatives.
Qualifications for this position include: A minimum of 2 years of experience working in a direct customer-facing role. At least one year of primary phone-based customer support. Previous experience providing tech support in a startup environment. Demonstrable problem solving and writing skills.
A staffing agency has a current position open for a Virtual Bilingual Spanish English Travel Customer Care Representative. Individual must be able to fulfill the following responsibilities: Take inbound calls and emails with inquiries from members and sales reps.