Answering tickets via our help desk, Help Scout. Helping teammates via Slack to resolve their sticky issues. Creating and updating internal documentation. Qualifications Include: Ability to travel to company conferences or retreats.
Minimum of two (2) years’ proven experience delivering superior customer service, support or help desk services. Ability to identify problems, gather requirements, conduct analysis and provide accurate and appropriate solutions.
A web hosting provider is seeking a Remote Entry Level Linux Helpdesk Support. Core Responsibilities Include: Helping customers with technical and non-technical solutions to inquiries via phone, chat, and email. Installing and upgrading web software.
Understanding business drivers and analytics use cases. Evaluating and helping to shape technology choices. Must meet the following requirements for consideration: On-site training and meetups. Hands-on, production experience with big data technologies and data pipelines.
Experience handling help desk or escalated situations requiring problem resolution preferred. Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8. 1, or Windows 10 Must have a computer USB headset with microphone.
Dedicated home office with computer, high-speed internet access, desk, chair, printer, scanner, and smartphone. Experience working in a virtual environment and using cloud-based applications. Willingness to undergo a 50-state criminal background check.
Doing pre-production Acceptance Testing to help assure the quality of our products / services. Required Skills: Team meets at least once a year somewhere around the world. 3 years of Experience with AWS services. 2 years of programming with PHP or Python.
Developing user scenarios, wireframes and navigation to help define the overall user experience. Helping with strategy documentation and assist senior team members in usability testing. Applicants must meet the following qualifications:
Meeting with clients to help them understand complete solution. Architecting solutions and writing of RFP's. Providing expertise in networking and wireless networking solutions. Skills and Requirements Include: Working with clients at client sites and in the office as needed.
Help manage, support and configure the existing system for the client. Utilize you background and skills with the NetSuite platform. Completing any other duties as assigned. Must meet the following requirements for consideration: Ability to work onsite (less than 20% of the time)