Overseeing day-to-day IT/Helpdesk needs. Working on new computer procurement and set-up. Working on new account set-up with all the services. Position Requirements Include: Providing support for onsite staff. Two to four years experience in a helpdesk setting or equivalent.
Responding to customer inquiries via email (using Help Scout) or chat (in our community Slack channel) Working alongside the Product Team to test new features. Collaborating with other teams as the "voice of the customer", driving issue resolution and gathering feedback to improve the product.
Help build the product using Rails, Mysql, Redis and Sidekiq. Must meet the following requirements for consideration: Applications must be received by Oct 22, 2018 Ability to gather twice a year in-person for fantastic team retreats. Significant full-stack Rails experience.
Helping manage, improve, and automate our deployment frameworks. Qualifications Include: Occasional travel to office in Boston will be necessary. Experience with scrum or other agile development processes. Experience with Cloud-based infrastructure on AWS.
Helping define problems with various internal and external stakeholders. Prioritizing efforts on integrations and app capabilities based on product vision, market, and customer demand. Skills and Requirements Include: Quarterly events with your geographic team. U. S. Citizens only.
Call Center or HelpDesk experience dealing with remote users. Experience with Kronos Time and Attendance. Experience with a Ticketing System such as ServiceNow or Remedy, etc. Understanding of accruals and accruals adjustment. Other requirements as outlined in the job description.
Required Skills: 2x year all-company in-person retreats. Proven experience in a technical helpdesk or customer support role. Need to be fast learners and get up to speed quickly on our product and integrations. Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP.
Following initial training and periodic meetings, most work is conducted remotely. Familiarity with Excel. Fluency in English AND one or more, of the following: Portuguese, Arabic, French. Experience conducting desk-based research; Experience working to deadlines with limited supervision.
Verifying business is turned over properly and in a timely fashion for quality service delivery. Required Skills: Ability to travel to conduct site inspections. High school diploma or GED. 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
Providing direct and targeted instruction that meets the needs of the students. Providing students with additional help. Must meet the following requirements for consideration: Attend in-person professional development. Permanent California Residence (Must currently reside in Ventura County)