A software business company is seeking a Telecommute HelpDesk Customer Support Specialist. Must be able to: Provide a first line response to incoming customer support requests. Provide on-call and rostered support. Manage and maintain tickets through Zendesk and Mavenlink.
5-7 years' experience and sales success in an IT or professional services sector. Experience with data infrastructure, cloud, managed services. Master user of salesforce. com and spreadsheets (MS Excel and Google apps) Desire to help clients solve difficult business problems with technology.