4-6 years of UX design experience. Bachelor's degree in design, human-centered interaction, related field or relevant work experience. Strong design chops with the portfolio to prove it. Ability to present cohesive design approaches to internal and external teams.
Leading the current annual new hire agent training efforts. Must meet the following requirements for consideration: Willing and able to travel based on business needs. Bachelor’s Degree in a related field with 3+ years of virtual training experience.
Acting as a technical resource to other members of the department and customers. Identifying and reporting any personal quality or compliance concerns immediately to the Quality Organization. Qualifications Include: Flexibility to provide onsite support, as needed.