Providing guidance and mentoring to those Professional Service resources working on their implementations. Working with the client project manager to identify/resolve all issues that could impact project scope and/or time frames.
Core Responsibilities Include: Understanding the issue and make best use of the available resources to resolve it. Developing and/or understanding performance metrics to assist with driving business results.
Ability to learn and navigate multiple proprietary software applications. Knowledge of or ability to research and connect with community resources.
4-6 years of UX design experience. Bachelor's degree in design, human-centered interaction, related field or relevant work experience. Strong design chops with the portfolio to prove it. Ability to present cohesive design approaches to internal and external teams.
Bachelor’s degree or equivalent. 5+ years of consultative sales experience in a best-in-class, progressive human capital, BPO, or technology-based industry. Record of negotiation and closing of new client sales, including development of contracts, pricing, terms, conditions, and SLAs.
Acting as a local company knowledge expert and as a client service resource. Assisting with the territory development plan and execution development strategies. Conducting weekly sales calls to agency distribution partners. Skills and Requirements Include: