BS Degree in Computer Science or equivalent experience / technical degree. 7+ years experience with supporting SaaS environment at scale. 7+ years experience troubleshooting software. Experience with Linux systems administration. Other skills, knowledge and experience as outlined by company.
A supplier of communications solutions is filling a position for a Remote TechnicalSupport Engineer. Must be able to: Answer all questions related to products. Educate and empower our customers. Look for solutions to problems and propose improvements. Position Requirements Include:
Ensure world-class support for customers. Manage and execute TechnicalSupport strategic projects and initiatives. Qualifications Include: Opportunity to participate in weekly breakfasts, lunches, drinks, and company outings. 2+ years experience leading remote teams.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
Core Responsibilities of this position include: Providing front-line telephone and email customer support for all assigned application products/services. Resolving routine support issues independently and referring more complex, non-routine issues to technicalsupport team.
An IT service provider has a current position open for a Telecommute Cerner Ambulatory Support Analyst in Houston. Must be able to: Support activities such as incidents. Provide routine maintenance. Enable service/change requests. Skills and Requirements Include:
Providing technical coding knowledge. Supporting coder education and training. Trending and reporting out all coding details. Required Skills: This is a partial remote/partial onsite position; requires local travel. Credentials required CCS and/or RHIT/RHIA. Years of Experience 2 - 5 years.
Enhancing ITSM existing workflows. Providing high level support to end users. Applicants must meet the following qualifications: Onsite support will be required as requested by customer. Bachelors Degree in Computer Science or a related technical discipline.
Onsite support will be required as requested by customer. Bachelors Degree in a Computer Science or related technical discipline. 3+ years directly related experience providing Tier 3 support to end users. Required Certification: CCNA, HDI. Other Certification: CompTIA A+, CCNP, MCSE.
Position Requirements Include: Onsite support will be required as requested by customer. Bachelors Degree in Computer Science, Engineering, or a related discipline. 3 – 5 years of directly related experience in Telecommunications. Engineering CCNA certification.