BS Degree in Computer Science or equivalent experience / technical degree. 7+ years experience with supporting SaaS environment at scale. 7+ years experience troubleshooting software. Experience with Linux systems administration. Other skills, knowledge and experience as outlined by company.
A business services provider has an open position for a Remote Customer Support Representative. Must be able to: Troubleshoot and Resolve advanced technical issues. Assist with account informatio. Handle inbound phone calls from customers. Skills and Requirements Include:
A technology solutions has a current position open for a Remote TechnicalSupport Engineer. Individual must be able to fulfill the following responsibilities: Deliver best-in-class response and customer care. Resolve technical issues via phone or email.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.
A manufacturer of communication augmentation devices is seeking a Virtual Bilingual Spanish TechnicalSupport Representative. Core Responsibilities of this position include: Answering incoming calls to the department. Providing callers with training and troubleshooting.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
2 – 3 years experience working in a service-oriented, customer support, technicalsupport or related field. Ability to identify service improvement opportunities and automation proposals. Ability to work evening and weekend hours to support students at peak times.
An insurance company is filling a position for a Telecommute Senior Applications Support Engineer. Individual must be able to fulfill the following responsibilities: Providing level 3 technical analysis / support for customer incident tickets.
An education software and technology company has a current position open for a Telecommute TechnicalSupport Specialist. Core Responsibilities Include: Participating in root cause analysis and communicating findings to customers.