Building and maintaining support's internal tools. Skills and Requirements Include: Company retreats. Strong knowledge of Linux and Unix based operating systems. Familiarity with a broad spectrum of technology stacks; relational databases and NoSQL technologies.
Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. Take point on the WordPress. org forums for our core plugin offerings. Recording video walkthroughs highlighting plugin functionality.
An education software company is searching for a person to fill their position for a Telecommute TechnicalSupport Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers.
Must be able to: Answer pre-sale, education and product-related questions through email support. Prepare technical documentation for internal and customer use. Test the product in real-life situations before release. Required Skills: Experience with WordPress CMS, Plugins and Themes.
2-3 years experience working in a service-oriented, customer support, technicalsupport or related field. Organizational skills with exceptional attention to detail. Familiarity with Apple and Microsoft Operating Systems. Able to multi-task and see assignments through to completion.
Work with customers in high stress situations on complex problems. Provide risk assessment and mitigation planning. Qualifications Include: Support account management experience. Have a working knowledge of Network architectures. Must meet technical skill requirements listed by company.
A software development and staffing company has a current position open for a Telecommute TechnicalSupport Supervisor. Must be able to: Manage the recruitment, training and development of the technicalsupport team. Manage performance and growth plans of team members.
A global technology company is in need of a Telecommute Customer SupportTechnical Analyst. Must be able to: Be the technical interface to customers. Research and develop solutions to customer issues. Resolve post-sales non-technical customer inquiries.
Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone. Perform product tests and participate to internal QA and bug verification activities. Leverage product usage data to proactively engage Customers experiencing product issues.