A web development company is seeking a Virtual Technical Support Specialist. Core Responsibilities Include: Troubleshoot issues and create detailed bug reports. Bring new ideas to the team in order to help our business continue to grow. Answer technical support questions.
An email software company is in need of a Telecommuting Technical Support Engineer in Chicago. Must be able to: Provide email-based technical support 15+ hours per week. Communicate with customers to answer product questions and diagnose technical issues.
7+ years developing, supporting, and implementing Java software solutions. A natural curiosity and interest to continue to expand your knowledge and skills. Excellent critical thinking and technical troubleshooting skills. Excellent customer service skills.
Good understanding of domain registration and DNS management processes. Basic knowledge HTML, CSS, JS, and/or WordPress experience an asset. Good understanding of support process and infrastructure.
Provide first-level support to users across email, forums and social media channels. Qualifications Include: Native fluency in German and English. 1-2 years of technical support experience or equivalent. Experience in the software industry.
Providing issue resolution to strategic customers over various support channels. Developing solutions for our customers while understanding their business needs. Managing customer cases and maintain clear and concise case documentation. Position Requirements Include:
A file-sharing software company is filling a position for a Telecommute Technical Support and Sales Engineer. Individual must be able to fulfill the following responsibilities: Answering technical questions about software installation, deployment and usage scenarios.
Answering emails and support tickets. Qualifications for this position include: Excellent communication skills. Strong phone contact handling skills and active listening. Ability to multi-task, prioritize and manage time effectively. Excellent technical skills.
2-3 years experience working in a service-oriented, customer support, technical support or related field. Familiarity with Apple and Microsoft Operating Systems. Minimum upload speed of >5 Mbps and download speed >10 Mbps with a ping less than 100 ms.
Provide triage on support tickets on multiple product families. Assist with call home responsibilities and other various administrative duties. Assist in the day to day administrative functions of Product Support. Applicants must meet the following qualifications: