Telecommuting Technical Support Jobs - VirtualVocations.com https://www.virtualvocations.com/ VirtualVocations offers a unique service to those who are looking for high quality, credible, work from home positions. Remote WordPress Technical Support Representative https://www.virtualvocations.com/job/remote-wordpress-technical-support-representative-456265.html A web development company has a current position open for a Remote WordPress Technical Support Representative. Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission Take point on the WordPress.org forums for our core plugin offerings Recording video walkthroughs highlighting plugin functionality Qualifications for this position include: Fluent English speaker Strong communication and/or experience working as part of a remote team A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up A love for all things WordPress with a good understanding of its codebase and community Experience working with GitHub or other repo-sharing platforms Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks 456265 Virtual Technical Support Representative https://www.virtualvocations.com/job/virtual-technical-support-representative-455442.html A collaboration software developer has a current position open for a Virtual Technical Support Representative. Individual must be able to fulfill the following responsibilities: Troubleshoot issues that are presented to you Accurate log all activities related to customer issues Maintain an accurate customer asset database Position Requirements Include: Thorough understanding of leading manufacturers video and infrastructure products Thorough understanding of video networks, firewall traversal, switches and routers Previous experience installing, configuring, administrating and / or supporting this equipment 455442 Telecommute Client Care Loan Technical Support Representative https://www.virtualvocations.com/job/telecommute-client-care-loan-technical-support-representative-456308.html A financial company is seeking a Telecommute Client Care Loan Technical Support Representative. Core Responsibilities of this position include: Providing consultation, training and support to the client Logging, tracking and managing all incoming calls professionally Communicating progress and any potential problems to manager Required Skills: Ability to travel on a minimal basis Bachelor’s Degree or equivalent experience accompanied with a High School Diploma/GED 2 - 5 years’ experience in financial industry field. Preferably in the Banking or the Credit Union industry Ability to make decisions and solve problems that are general in nature and for which there are precedents 456308 Telecommuting Technical Support Specialist https://www.virtualvocations.com/job/telecommuting-technical-support-specialist-454903.html A company that operates a communications platform needs applicants for an opening for a Telecommuting Technical Support Specialist. Must be able to: Provide email-based technical support Communicate with customers to answer product questions and diagnose technical issues Collaborate with the Engineering team to troubleshoot bugs and escalate issues Must meet the following requirements for consideration: 2+ years of experience in technical support 2+ years of experience working directly with customers Nice to have experience working with Salesforce 454903 Virtual Technical Support Agent https://www.virtualvocations.com/job/virtual-technical-support-agent-455439.html A productivity monitoring software developer is filling a position for a Virtual Technical Support Agent. Individual must be able to fulfill the following responsibilities: Maintain high-quality customer service and professionalism Deal directly with customers and employees who have technical problems Communicate with our developers to resolve technical concerns Position Requirements Include: Must have extensive experience in technical support Must have experience troubleshooting SaaS software solutions Must have an affinity for helping customers and teaching them in a timely fashion Must have outstanding follow through and problem-solving skills Must have excellent written and spoken English Must be resourceful, detail-oriented, and can work with minimal supervision 455439 Telecommute Technical Support Manager https://www.virtualvocations.com/job/telecommute-technical-support-manager-455233.html A software company is filling a position for a Telecommute Technical Support Manager. Core Responsibilities Include: Acting as a trusted advisor to new and prospective customers Reviewing customer requirements to provide the most optimal solution for their organization Troubleshooting technical issues and communicate back to the customer Qualifications for this position include: Attending international bi-annual company retreats 0-3 years of Customer Success/Support experience Analytical mindset with ability to quickly recognize patterns Able to master new software and systems effortlessly and quickly 455233 Remote Enterprise Technical Support Engineer https://www.virtualvocations.com/job/remote-enterprise-technical-support-engineer-454637.html An information technology company is filling a position for a Remote Enterprise Technical Support Engineer. Must be able to: Support customers via GitHub, community, email or ticketing systems Follow-through with customers and drive issues to resolution Reproduce customer issues and test new product functionality Qualifications Include: 4+ years of technical work experience: support, development, engineering, etc Profound knowledge in database concepts Knowledge of Networking and HTTP Significant experience in Linux-based application hosting environments DevOps experience, particularly AWS Core technologies or other cloud offerings Experience with Docker/Kubernetes in a production environment 454637 Telecommute Ecosystems and Biodiversity Project Portfolio Technical Support Consultant https://www.virtualvocations.com/job/telecommute-ecosystems-and-biodiversity-project-portfolio-technical-support-consultant-456098.html A nonprofit organization is seeking a Telecommute Ecosystems and Biodiversity Project Portfolio Technical Support Consultant. Must be able to: Assist in the maintenance of programme/project and portfolio information Support the formulation and review of Initiation Plans and Terms of Reference Write and edit Mid Term Reviews and Terminal Evaluations Qualifications for this position include: Work from home with mission travel Master's degree in environmental or natural science, geography, international relations, or other closely related field At least 4 years' experience providing technical guidance to governments in developing countries At least 10 years of experience working on biodiversity conservation and ecosystems management Experience working on projects submitted to the Global Environment Facility or similar vertical funds 456098 Remote Associate Technical Support Engineer https://www.virtualvocations.com/job/remote-associate-technical-support-engineer-454940.html An education company has a current position open for a Remote Associate Technical Support Engineer. Core Responsibilities Include: Answering, evaluating and prioritizing incoming telephone, email and chat-based requests Recognizing problems and conducting research Providing resolutions and following up with customers as needed Applicants must meet the following qualifications: 0-2 years’ prior experience in a technical support role Proficient in Microsoft Office suite Associate’s degree or equivalent work experience 454940 Remote Senior Technical Support Engineer https://www.virtualvocations.com/job/remote-senior-technical-support-engineer-440337.html A technology company is seeking a Remote Senior Technical Support Engineer. Individual must be able to fulfill the following responsibilities: Investigating issues reported by customers by doing your own research and involving others across the organisation as necessary Contributing new articles and maintain existing knowledge base articles Ensuring that each support case owned by you is handled as per our Service Level Agreement (SLA) Qualifications Include: Ability to travel internationally up to 20% of the time Minimum 7 years experience supporting Linux systems Familiar with OpenStack, virtualization and other Cloud technologies Advanced troubleshooting (up to application layer, including, core dump analysis and kernel dump analysis desirable) Excellent verbal and written communication skills in English as a minimum Development level and troubleshooting experience in at least 2 programming languages like Bash, C, Python, GO, etc 440337