Telecommuting Technical Support Jobs - VirtualVocations.com https://www.virtualvocations.com/ VirtualVocations offers a unique service to those who are looking for high quality, credible, work from home positions. Virtual Technical Support Specialist https://www.virtualvocations.com/job/virtual-technical-support-specialist-436095.html A web development company is seeking a Virtual Technical Support Specialist. Core Responsibilities Include: Troubleshoot issues and create detailed bug reports Bring new ideas to the team in order to help our business continue to grow Answer technical support questions Must meet the following requirements for consideration: Ability to demonstrate an understanding of code Solid HTML and CSS knowledge Great English writing skills 436095 Telecommuting Technical Support Engineer https://www.virtualvocations.com/job/telecommuting-technical-support-engineer-435195.html An email software company is in need of a Telecommuting Technical Support Engineer in Chicago. Must be able to: Provide email-based technical support 15+ hours per week Communicate with customers to answer product questions and diagnose technical issues Collaborate with the Engineering team to troubleshoot bugs and escalate issues Must meet the following requirements for consideration: 2+ years of experience in technical support 2+ years of experience working directly with customers Nice to have: experience working with Salesforce Evidence of prior success in a remote role 435195 Virtual Technical Support Engineer https://www.virtualvocations.com/job/virtual-technical-support-engineer-428749.html A medical technology company is searching for a person to fill their position for a Virtual Technical Support Engineer. Individual must be able to fulfill the following responsibilities: Finding and fixing bugs/defects/issues Monitoring batch processing for problems, and take action to remedy identified problems Providing advanced level guidance and technical support for software installation, upgrades, and configuration for installed, hosted, and SaaS products Applicants must meet the following qualifications: BS in Computer Science, Engineering, Mathematics, or equivalent work experience 7+ years developing, supporting, and implementing Java software solutions A natural curiosity and interest to continue to expand your knowledge and skills Excellent critical thinking and technical troubleshooting skills Excellent customer service skills Experience or Exposure to RDMS preferably Oracle 428749 Telecommute Senior Enterprise Cloud Technical Support Engineer https://www.virtualvocations.com/job/telecommute-senior-enterprise-cloud-technical-support-engineer-436038.html A technology company is in need of a Telecommute Senior Enterprise Cloud Technical Support Engineer. Individual must be able to fulfill the following responsibilities: Providing issue resolution to strategic customers over various support channels Developing solutions for our customers while understanding their business needs Managing customer cases and maintain clear and concise case documentation Position Requirements Include: 5+ years of Linux or UNIX system administration experience Bachelor's degree or equivalent experience within the enterprise IT sector Technical knowledge of and experience with the Linux kernel and networking 436038 Remote Technical Support Specialist https://www.virtualvocations.com/job/remote-technical-support-specialist-428170.html A sales platform is in need of a Remote Technical Support Specialist. Core Responsibilities of this position include: Consulting with entrepreneurs across various industries to capture their business problems Performing issue identification, communication, and resolution for moderately complex issues Engaging with customers in a way that thoughtfully changes their perception of what is possible Must meet the following requirements for consideration: Knowledge of Marketing Automation services like Aweber, GetResponse, Infusionsoft, Ontraport, etc Good understanding of domain registration and DNS management processes Basic knowledge HTML, CSS, JS, and/or WordPress experience an asset Good understanding of support process and infrastructure 428170 Virtual Technical Support Technician https://www.virtualvocations.com/job/virtual-technical-support-technician-428360.html A hosting company needs applicants for an opening for a Virtual Technical Support Technician. Individual must be able to fulfill the following responsibilities: Provide first line end-user technical support via phone and email Respond to events to ensure client system uptime and stability Ability to call on and word directly with C level executives in small to large size businesses Qualifications Include: Basic level knowledge of TCP/IP, networking Basic level knowledge of email administration Basic level knowledge of smartphone configuration 428360 Telecommuting Technical Support Engineer https://www.virtualvocations.com/job/telecommuting-technical-support-engineer-434228.html Mobile commerce company is filling a position for a Telecommuting Technical Support Engineer. Core Responsibilities of this position include: Providing outstanding customer service to customers Researching customer issues and articulate technical issues Managing multiple concurrent customer inquiries Qualifications Include: Travel to other offices 3+ years experience in professional software development and/or customer support Strong analytical, empirical troubleshooting and debugging skills Experience in reviewing logs in various programming and scripting languages Knowledge of microservices and understanding of API protocols Problem-solving mind with the ability to troubleshoot user issues and technical problems 434228 Remote Bilingual German English Technical Support Analyst https://www.virtualvocations.com/job/remote-bilingual-german-english-technical-support-analyst-425268.html A software company is seeking a Remote Bilingual German English Technical Support Analyst. Individual must be able to fulfill the following responsibilities: Identify, replicate and diagnose issues Stay up-to-date with changes and bugs in our software Provide first-level support to users across email, forums and social media channels Qualifications Include: Native fluency in German and English 1-2 years of technical support experience or equivalent Experience in the software industry Knowledge of various operating systems and web browsers, on both desktop and mobile 425268 Telecommute Technical Support and Sales Engineer https://www.virtualvocations.com/job/telecommute-technical-support-and-sales-engineer-427209.html A file-sharing software company is filling a position for a Telecommute Technical Support and Sales Engineer. Individual must be able to fulfill the following responsibilities: Answering technical questions about software installation, deployment and usage scenarios Performing product/sales demo to customers Assisting customers with installation and configuration of software Position Requirements Include: Bachelor’s Engineering degree with 3 or more years of professional technical support experience is required Experience with Microsoft Windows Server OS Administration and Troubleshooting including Active Directory is required Strong Experience with Linux Administration and Troubleshooting is required Excellent written and verbal communication skills Self starter, highly motivated and works with little or no supervision 427209 Telecommute Customer Happiness Technical Support Specialist https://www.virtualvocations.com/job/telecommute-customer-happiness-technical-support-specialist-427288.html A business services company is searching for a person to fill their position for a Telecommute Customer Happiness Technical Support Specialist. Core Responsibilities of this position include: Answering questions and solving problems Answering emails and support tickets Qualifications for this position include: Excellent communication skills Strong phone contact handling skills and active listening Ability to multi-task, prioritize and manage time effectively Excellent technical skills 427288