Telecommuting Technical Support Jobs - VirtualVocations.com https://www.virtualvocations.com/ VirtualVocations offers a unique service to those who are looking for high quality, credible, work from home positions. Remote Technical Support Representative https://www.virtualvocations.com/job/remote-technical-support-representative-469133.html A provider of customer engagement services has a current position open for a Remote Technical Support Representative. Core Responsibilities Include: Fielding technical questions from customers Helping customers get the most out of their products or services Must meet the following requirements for consideration: · Completion of two years of college or technical school or applied work experience Exceptional written and verbal communication skills Ability to meet company's technical requirements 469133 Telecommute Technical Support Representative https://www.virtualvocations.com/job/telecommute-technical-support-representative-467923.html An IT service company is seeking a Telecommute Technical Support Representative. Core Responsibilities of this position include: Identifying, troubleshooting and assisting customers with voice, data, video, Internet and connection issues Consulting with customers and provide additional solutions Answering inbound technical support phone calls, chats and emails Applicants must meet the following qualifications: 1-2 years of prior experience in a customer service environment Strong computer knowledge 1-2 years of prior technical support Minimum Download speed of 20 MB with an upload speed of 5MB Ability to maintain a Hard Wired Connection at all times 467923 Virtual Technical Support Specialist https://www.virtualvocations.com/job/virtual-technical-support-specialist-466234.html A software company is searching for a person to fill their position for a Virtual Technical Support Specialist. Must be able to: Answer pre-sale, education and product-related questions through email support Prepare technical documentation for internal and customer use Test the product in real-life situations before release Required Skills: Experience with WordPress CMS, Plugins and Themes Experience with front-end technologies: JavaScript, HTML, and CSS Ability to systematize customer service efforts to maintain quality expectations Ability document and enhance processes to maximize individual and team productivity Ability to find answers and do homework before reaching out or escalating tickets 466234 Remote WordPress Technical Support Representative https://www.virtualvocations.com/job/remote-wordpress-technical-support-representative-456265.html A web development company has a current position open for a Remote WordPress Technical Support Representative. Must be able to: Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission Take point on the WordPress.org forums for our core plugin offerings Recording video walkthroughs highlighting plugin functionality Qualifications for this position include: Fluent English speaker Strong communication and/or experience working as part of a remote team A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up A love for all things WordPress with a good understanding of its codebase and community Experience working with GitHub or other repo-sharing platforms Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks 456265 Telecommute Technical Support Engineer 2 in Coppell https://www.virtualvocations.com/job/telecommute-technical-support-engineer-2-in-coppell-468318.html A provider of information and workflow solutions is seeking a Telecommute Technical Support Engineer 2 in Coppell. Candidates will be responsible for the following: Documenting issues and findings in Salesforce CRM and triaging incoming customer problem calls and emails Identifying, troubleshooting, and resolving Workers’ Compensation claims reporting related issues Ensuring Client Service Level Agreement obligations are being met on a customer by customer basis Qualifications for this position include: Experience handling multiple tasks/projects in a fast paced environment Ability to dynamically prioritize Must be a self-starter with proven ability to work independently and within a team Ability to analyze problems and recommend solutions Includes understanding performing root cause analysis Highly effective oral and written communication skills, including business email etiquette 468318 Remote Technical Support Engineer in Raleigh https://www.virtualvocations.com/job/remote-technical-support-engineer-in-raleigh-468605.html A human capital solutions and consulting firm is in need of a Remote Technical Support Engineer in Raleigh. Core Responsibilities Include: Providing Tier 2 application/customer support for multiple products Focusing on customer service and timely completion Working to fix the issue the first time Qualifications Include: 2+ years of system admin experience 2+ years of tier 1 and tier 2 support experience A+ certification is a plus Strong customer service experience 468605 Remote Technical Support Analyst https://www.virtualvocations.com/job/remote-technical-support-analyst-466274.html A software development company is seeking a Remote Technical Support Analyst. Individual must be able to fulfill the following responsibilities: Answer customer phone calls or chat messages Research a customer’s technical issue, using your software product knowledge to help correct a problem Manage customer expectations regarding estimated response times for issue resolution Qualifications Include: Track record of delivering incredible customer experiences Ability to learn and articulate software-related and technical concepts Love people 466274 Telecommute Technical Support Specialist https://www.virtualvocations.com/job/telecommute-technical-support-specialist-467018.html An education software company is searching for a person to fill their position for a Telecommute Technical Support Specialist. Core Responsibilities of this position include: Participating in root cause analysis and communicate findings to customers Assisting in monitoring class times as well as providing follow-up with professors Troubleshooting technical issues and coordinating solutions with the technical team Skills and Requirements Include: Excellent verbal skills Excellent prioritization skills Ability to work with a core team in a fast-paced environment Enthusiasm and the ability to thrive in an atmosphere of constant change Ability to work and contribute in a team environment Excellent time management skills 467018 Virtual Evening Technical Support Specialist https://www.virtualvocations.com/job/virtual-evening-technical-support-specialist-467001.html An education platform is searching for a person to fill their position for a Virtual Evening Technical Support Specialist. Individual must be able to fulfill the following responsibilities: Participate in root cause analysis and communicate findings to customers Assist in monitoring class times as well as providing follow-up with professors Correspond with others to promptly resolve student and faculty issues Skills and Requirements Include: 2-3 years experience working in a service-oriented, customer support, technical support or related field Organizational skills with exceptional attention to detail Familiarity with Apple and Microsoft Operating Systems Able to multi-task and see assignments through to completion Ability to work evening and weekend hours to support students at peak times 467001 Telecommute Senior Technical Support Engineer https://www.virtualvocations.com/job/telecommute-senior-technical-support-engineer-466954.html A technology company is filling a position for a Telecommute Senior Technical Support Engineer. Must be able to: Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone Perform product tests and participate to internal QA and bug verification activities Leverage product usage data to proactively engage Customers experiencing product issues Required Skills: Travel and expense coverage for company-related trips & events Strong troubleshooting and excellent technical communication skills (in English) Prior experience in customer-facing roles, and SQL or NoSQL technologies Experience with at least one programming language, e.g. Java, C, Javascript Network fundamentals (DHCP, DNS, HTTP) Experience with ticketing systems (JIRA, Zendesk etc.) 466954