Responds promptly to customer needs both verbally and in writing. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Able to read and interpret written information. Demonstrates accuracy and thoroughness.
Advanced proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware. Excellent written and oral communication skills with the ability to speak and write clearly with compassion and professionalism. Ability to exhibit sound and accurate judgment.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.