Job Summary
A provider of cloud services to 60,000 small and mid-sized businesses is searching for people to fill the positions of Telecommute Tech Support Representatives.
Individual must be able to fulfill the following responsibilities:
- Answering incoming phone calls from your assigned telephone queue
- Responding to incoming e-mail support requests
- Provideing remote support and troubleshooting to company hosted VoIP Services customers with the goal of first call resolution
Required Skills:
- Knowledge of Basic Telephony, PBX phone systems, SIP, VoIP and Fax
- Working knowledge of Networking, Routers, Firewalls, IP and working with ISPs
- Experience supporting IP Telephony with end users
- Experience configuring, troubleshooting and supporting VoIP environments
- Working knowledge of PBX call flows and phone provisioning
- Working knowledge of the Local Number Porting (LNP) process
LOCATION: Arkansas, Arizona, California, Colorado, Florida, Georgia, Indiana, Maryland, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Datkoa, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, South Dakota, Tennessee, Utah, Virginia, Washington, West Virginia
