Job Summary

A privately held company that provides device protection and support services for smartphones, tablets, consumer electronics, appliances, satellite receivers, and jewelry is in need of a Virtual Technical Customer Service Representative in Tennessee.

Must be able to:

• Provide an all-inclusive, comprehensive customer service experience
• Use technical knowledge to provide technical support for programming and/or equipment issues
• Answer a wide array of questions and provide education on complex issues

Qualifications Include:

• High school diploma or GED
• Flexible to work all shifts as required (evenings, weekends, and holidays)
• Able to attend each class of the 6-week training period
• Provide a distraction free, ergonomically satisfactory work environment
• Meet all equipment, connectivity, and home office environment requirements and maintain throughout employment
• One plus years of customer service experience