Offsite Customer Service Representative
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
2. May be required to work in one or multiple queues/skill sets over various customer contact channels.
3. Responsible for improving customer retention through programs and service provided to the customer
4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
5. Continually maintain working knowledge of all company products, services and promotions.
6. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.
PHYSICAL REQUIREMENTS
No physical requirements.
BASIC QUALIFICATIONS
- HS Diploma/GED or equivalent
- At least 17 years of age
- 6 months experience operating a computer in Windows based environment
TRAINING
-Classroom training.
-On-the-job training.
-On-line training.
COMPENSATION
Voice Applied Customer Service is proud to be an Equal Opportunity Employer, Drug Free Work Place.
Earnings are based on previous experience.
Earnings range from $12.50 - $18.50 per hour
Competitive salary and great benefits (medical, dental, vision, 401(k) Tuition Reimbursement and much more).
Employer Posted:Monday, January 05, 2009