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Guide to Remote Customer Service Jobs — Jobseeker Resource and Download

Virtual Vocations - Remote Customer Service Jobs Guide
Virtual Vocations Remote Customer Service Jobs Guide - PDF Download

The Virtual Vocations Guide to Remote Customer Service Jobs is a remote jobseeker resource and action plan for finding and applying to remote customer service positions—one of the top 10 job categories among all telecommuting occupations.

For your convenience and shareability, the contents of this Guide to Remote Customer Service Jobs are available in a PDF resource and download accessible via desktop, tablet, and mobile. Our guide is a valuable tool for service-minded remote jobseekers who want to help prevent and solve problems for clients in their communities. It includes information and resources on the types of available home-based customer service positions, customer service careers wage estimates, skills needed for customer service work, and more.

Follow this link to view and download the remote customer service jobs PDF or click the button below.

Top Remote Job Industry Resources

As part of our continued effort to provide high-quality resources and tools for remote jobseekers, we have also created guides for more top remote career fields. Click the links below to access those additional remote work industry guides and PDF downloads as well.

Guide to Remote Customer Service Jobs

Remote and online customer service representatives help customers troubleshoot technical issues, find and purchase goods and services, or otherwise improve their user experiences on behalf of a company. Traditionally, a customer service rep works at a help desk or a call center. However, with remote positions, virtual customer service professionals assist customers from home via a variety of platforms. Remote customer service jobseekers can work not only on the phone in a telecommute position but also by answering emails or talking to customers via chat software. Virtual positions are very common in this field. While a customer service background is helpful, on-the-job training typically mitigates experience deficits for most home-based customer service roles.

Within our Guide to Remote Customer Service Jobs, we provide a comprehensive overview of the customer service job sector from the telecommuting perspective. Customer service industry job data and resources are included in the following sections:

  • Remote Customer Service Industry Statistics
  • Bureau of Labor Statistics Data on Customer Service Occupations
  • Customer Service Industry Remote Job Options
  • Estimated Customer Service Industry Job Growth
  • Expected Education for Customer Service Industry Professionals
  • Customer Service Wages Data
  • Remote Customer Service Jobseeker Action Plan

Remote Customer Service Industry Statistics

In 2019, customer service ranked eighth among Virtual Vocations’ list of the 10 best industries for remote work, per our 2019 Year-End Report.

From 2018 to 2019, the number of available remote jobs within the customer service sector increased by 30%, making it one of the fastest growing remote job categories among the 43 industries from which Virtual Vocations sources and vets telecommuting positions.

Bureau of Labor Statistics Data on Customer Service Occupations

The U.S. Department of Labor’s Bureau of Labor Statistics (BLS) tracks occupational employment data for customer service jobs—a major employment group. As of 2019, the BLS Employment Projection Program estimates 3,018,800 U.S. professionals work in the customer service job sector.

Job Industries with the Highest Levels of Customer Service Employment

  1. Business Support Services (331,060)
  2. Agencies, Brokerages, and Other Insurance Related Activities (168,940)
  3. Credit Intermediation and Related Activities (154,830)
  4. Insurance Carriers (148,840)
  5. Employment Services (108,930)

Job Industries with the Highest Concentration of Customer Service Employment (and Percent of Industry Employment)

  1. Business Support Services (37.12%)
  2. Electronic, Shopping and Mail-Order Houses (16.33%)
  3. Agencies, Brokerages, and Other Insurance Related Activities (14.26%)
  4. Insurance Carriers (12.43%)
  5. Cable and Other Subscription Programming (11.39%)

States with the Highest Customer Service Employment Level

Source: BLS, Customer Service Representatives, Occupational Employment and Wages, May 2019

  1. Texas (291,550)
  2. Florida (267,430)
  3. California (208,600)
  4. New York (158,520)
  5. Pennsylvania (129,250)

States with the Highest Concentration of Customer Service Jobs and Location Quotients*

Source: BLS, Customer Service Representatives, Occupational Employment and Wages, May 2019

  1. Arizona (1.84
  2. Utah (1.64)
  3. Florida (1.53)
  4. Idaho (1.27)
  5. Georgia (1.26)

*BLS Location Quotient Definition: “The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.

Customer Service Industry Remote Job Options

Visit the Virtual Vocations job board to search for remote customer service jobs that suit your skills and professional experience. To jump start your remote job search, explore current remote job openings in the following popular categories of virtual customer service jobs.

Search Remote Customer Service Job Openings Now

Estimated Customer Service Industry Job Growth

Employment in customer service occupations is projected to decline by 2% from 2019 to 2029, according to the BLS. This decline will lower employment estimates from 3,018,800 customer service representatives in 2019 to 2,959,800 employed customer service representatives in 2029—a loss of approximately 59,000 customer service jobs.

“There will be less demand for customer service representatives as more of their tasks become automated. Internet self-service or interactive voice-response systems, social media, and mobile applications are increasingly popular because they enable customers to perform simple tasks without speaking to a representative.”

BLS, Occupational Outlook Handbook, “Customer Service Representatives: Job Outlook”

Despite the projected national decline in customer service positions, the BLS predicts customer service jobs will still be added for call center and business support services roles. Additionally, job prospects for customer service representatives through 2029 are considered good because employers will still need to fill the roles of customer service professionals who will leave their roles throughout the decade. Furthermore, technological advancements leading to the automation of customer service processes, and therefore a reduction of customer service jobs, will also contribute to more in-house or brick-and-mortar customer service positions transitioning to virtual and online jobs.

Expected Education for Customer Service Industry Professionals

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and should be adept at using computers.

Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often receive guidance from an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must stay current with changing regulations.

Customer Service Wages Data

As of May 2019, the median annual salary for customer service professionals is $34,710 per year for full-time, salaried positions or $16.69 per hour for part-time roles. The median annual wage for customer service occupations is lower than the $39,810 median annual salary for all U.S. occupations.

Best Paying States for Customer Service Jobs

Source: BLS, Customer Service Representatives, Occupational Employment and Wages, May 2019

  1. District of Columbia ($46,390)
  2. Massachusetts ($44,730)
  3. California ($42,650)
  4. New York ($42,520)
  5. Washington ($42,430)

Common Salary Ranges and Average Wages for Remote Customer Service Jobs

When researching and applying to remote jobs, knowing common salary ranges and annual averages for customer service occupations will help remote jobseekers determine the lowest pay they should accept for a remote job in their field, regardless of their location. All of the customer service salary ranges and averages show below were researched via the PayScale Salary Data & Career Research Center. The data was compiled based on wages data from 2020.

Remote Customer Service Jobseeker Action Plan

Virtual Vocations provides jobseekers with the tools, information, and resources to conduct safe, efficient, and high-quality remote job searches. We also recognize that finding and landing the right remote job takes time.

The following action plan outlined here in our Guide to Remote Customer Service Jobs will provide customer service jobseekers with actionable steps they can take now to move their virtual job searches forward.

Identify Core Skills for Your Remote Customer Service Career

10 Universal Skills for Remote Work

When applying to remote customer service jobs, ensure your employment documents, like your resume and cover letter, focus on highlighting universal remote work skills that every employer seeks in a job applicant.

  1. Networking
  2. Collaboration
  3. Writing
  4. Flexibility
  5. Creativity
  6. Online Research
  7. Re-engineering
  8. Computers
  9. Self-Discipline
  10. Positivity

Related: Universal Telecommute Job Qualifications: 15 Must-Have Traits

10 Comprehensive Skills for Remote Customer Service Jobs

In addition to universally required skills for remote work, customer service professionals should possess comprehensive skills relevant to their responsibilities. Remote customer service jobseekers should showcase these top 10 skills as they apply to telecommuting jobs in customer service:

  1. Patience
  2. Active Listening
  3. Empathy
  4. Adaptability
  5. Communication
  6. Emotional Intelligence
  7. Tolerance
  8. Self-Control
  9. Cultural Competency
  10. Situational De-escalation

Include Core Skills in Your Resume and Cover Letter

A well-written, keyword-optimized resume and cover letter will help set you apart from the competition. When crafting these employment documents, it is essential to include core skills. Here are some examples of how to showcase your core customer service skills in a resume and cover letter.

Example of Core Customer Service Skills Showcased in a Cover Letter

Examples of Core Customer Service Skills Showcased in a Resume

Before applying to remote customer service jobs, consider the quality of your employment documents. Virtual Vocations Career Services, which are provided by experienced, certified experts offering quick turnarounds and personalized experiences to improve your hireability, can assist you with your cover letter and resume needs.

Set up Alerts for Remote Customer Service Jobs Relevant to Your Skills

With Virtual Vocations remote job alerts, jobseekers receive daily emails containing new remote job openings that match their professional skills and backgrounds. For example, when a remote jobseeker searches the Virtual Vocations job board for ‘customer service representative‘ remote jobs, they can click the orange ‘ACTIVATE‘ button to create an email alert for this search result.

Within the Alerts section of a jobseeker’s Virtual Vocations account, they can also set up a job alert by clicking the blue ‘CREATE NEW ALERT‘ button as well as see their Saved Job Alerts.

Explore Remote-Enabled Companies Continuously Hiring in Customer Service

Virtual Vocations researched remote-enabled companies known for hiring telecommuting customer service professionals and compiled them into a helpful list for remote jobseekers. Any available remote and online customer service job openings with these employers are linked within each business’s Virtual Vocations company profile. The profiles also contain a researched company summary, a graph of the business’s hiring trends, and quick-access links to the employer’s website, RSS feed, and social media pages.

  1. Teleperformance
  2. Enterprise Holdings Inc.
  3. Globalstar
  4. Asurion
  5. TTEC
  6. Anomaly Squared
  7. Comcast
  8. Frontline Group
  9. The Nestlé Companies (Nestle)
  10. National General Insurance

Use Virtual Vocations Jobseeker Resources

Virtual Vocations is here to help jobseekers who want to work from home in customer service roles. Remote customer service jobseekers can utilize the following Virtual Vocations jobseeker resources to maximize their hireability and improve their job search prospects.

Career Services

The Virtual Vocations Career Services department provides the following expert services for mid-level and C-level remote jobseekers:

E-Courses for Remote Jobseekers

Sign up for the following Virtual Vocations e-courses via the Telecommute Toolkit page of your Virtual Vocations account.

Telecommute Companies Database

The Virtual Vocations Telecommute Companies Database is filled with more than 24,000 researched company profiles of businesses and organizations known for hiring remote workers. In addition to the remote-enabled employers featured in this Guide to Remote Customer Service Jobs, remote jobseekers can find current openings from all customer service employers by clicking the button below or following this link to explore customer service employers.

Remote Jobseeker Blog Content

Customer Service remote jobseekers should not miss the following relevant blog posts about successfully preparing for a remote job search:

Resumes and Cover Letters

Remote Job Interviews

Career Resources from Virtual Vocations

Virtual Vocations Jobseeker Success Stories

Are you interested in applying to remote customer service jobs? Connect with Virtual Vocations to share your story on our social media pages, via FacebookTwitter, LinkedIn, Instagram, and YouTube, where you can find more remote work content and conversations. We would love to hear from you!

Image credits: Canva; U.S. Department of Labor Bureau of Labor Statistics; Virtual Vocations PDF and images designed by Kimberly Back


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About Kimberly Back 806 Articles
Kimberly Back is the Senior Job Data Content Producer at Virtual Vocations and has been a member of the Virtual Vocations team since 2012. She brings to the role more than a decade of experience in writing, editing, content management, and graphic design. She is an honors graduate of Morehead State University and works remotely from Kentucky.