340B Account Management Manager

Job Summary

Leading a team of 340B Account Managers and Coordinators, the full-time 340B Senior Manager, Account Management will ensure exceptional client service, strong relationships, and ongoing program optimization in a remote capacity.

Key Responsibilities:

• Lead, coach, and develop the 340B Account Management team to drive performance and professional growth
• Oversee a portfolio of 340B clients, ensuring high satisfaction, retention, and successful program outcomes
• Establish and monitor key performance metrics related to service quality, client satisfaction, and operational efficiency

Required Qualifications:

• Bachelor's degree or equivalent combination of education and relevant healthcare experience
• 7+ years in Account Management or client-facing roles, preferably in healthcare or pharmacy services
• 3+ years of leadership experience managing teams and performance
• Strong knowledge of 340B program operations and client lifecycle management
• Experience managing client escalations and complex stakeholder relationships