Absence Specialist

Job Summary

A company is looking for an Absence Customer Experience Specialist.

Key Responsibilities

• Administer and adjust Family Medical Leave Act (FMLA) and other leave policies in accordance with guidelines
• Handle a high volume of incoming calls and provide efficient follow-up to ensure timely processing of leave requests
• Maintain accurate documentation of leaves and demonstrate professionalism while assisting callers

Required Qualifications

• Bachelor's Degree preferred; High School Degree or equivalent required
• 1-3 years of customer service experience required
• Call center experience preferred
• Experience in employee benefits administration and/or FMLA administration is a plus
• Bilingual Spanish is a plus