ACA Licensed Executive Resolution Specialist

Job Summary

ACA Licensed Executive Resolution Specialist, this full-time position involves managing customer escalations and inquiries from various channels while tracking data and proposing resolutions.

Key Responsibilities

• Investigate and resolve customer escalations across multiple channels
• Manage and prioritize multiple cases simultaneously
• Draft written correspondence and communicate effectively with stakeholders

Required Qualifications

• Associate's Degree in Business, Marketing, or equivalent experience, or 2+ years in related fields
• ACA (Accredited Claims Adjuster's license) required within the first 90 days of hire
• Proficient in MS Word, Excel, and other MS Office Applications
• Ability to handle multiple tasks with competing priorities
• Strong organizational and time management skills