Academic Advising Coordinator

Job Summary

A company is looking for an Academic Advising Coordinator responsible for supporting the Academic Advising Team in managing enrollment activities and student escalations.

Key Responsibilities

• Assign new student appointments to Advisor calendars and manage internal distribution communications
• Field and document escalations while updating student records and coordinating event details
• Run and compile reports related to student caseload and other advising metrics

Required Qualifications

• Associate's degree or equivalent combination of experience and education; Bachelor's degree preferred
• 1+ years of experience in direct customer relations, preferably in a higher education service environment
• Demonstrated understanding of higher education academic policies and procedures
• Experience in a high-volume active environment requiring independent and proactive thinking
• Familiarity with Microsoft Office Suite, including Outlook and Excel