Academic Research Support Specialist

Job Summary

A company is looking for an Academic Research Support Specialist to ensure academic satisfaction by addressing inquiries and providing effective solutions.

Key Responsibilities

• Provide exceptional support and guidance to academic researchers on platform usage
• Troubleshoot customer issues and ensure a smooth research experience
• Collaborate with internal teams to address customer concerns and improve processes

Required Qualifications

• 2+ years of experience in customer support or technical support
• Experience with real-world data or EHR is a plus
• Ability to manage multiple projects and tasks independently
• Experience with customer support tools such as ADO, Intercom, or Salesforce is a plus
• Maintains a high degree of professionalism and enthusiasm