Academy Support Advisor

Job Summary

As a mission-driven and relationship-focused professional, the full-time Academy Support Advisor will serve as the primary point of contact for prospective and enrolled families, managing enrollment and retention efforts while providing ongoing support to enhance student engagement and success in a remote setting.

Key responsibilities

• Manage high volumes of inbound and outbound communications to provide personalized support to families
• Contribute to new-student acquisition and retention initiatives while meeting enrollment goals
• Guide families through the enrollment process and assist with academic management and course selection

Required qualifications

• High School Diploma or GED required; associate's or bachelor's degree preferred
• At least two years of experience in customer service or a related field
• Experience working with K-12 students or at-risk populations preferred
• Ability to work an 8-hour schedule between 7 am and 5:30 pm Central time, Monday to Friday
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook