Access Center Manager

Job Summary

A company is looking for a Project Manager, Referrals.

Key Responsibilities

• Oversee, manage, and evaluate the performance of Supervisors while ensuring shift coverage
• Drive care continuity by scheduling follow-up care for patients and addressing escalated concerns
• Collaborate with leadership to maintain department goals and monitor employee engagement

Required Qualifications

• A bachelor's degree is preferred but not required
• Minimum of three years of experience in an Access/Call Center management role
• Experience in a healthcare environment, specifically in call center, referral, or appointment scheduling
• Ability to analyze trends and create effective action plans
• Willingness to travel to clinical or corporate locations as needed