Access Center Navigator

Job Summary

A company is looking for an Access Center Navigator to assist with patient navigation and appointment coordination.

Key Responsibilities

• Serve as a point of contact for patients and referring physicians, facilitating appointments and referrals
• Perform data entry and maintain accurate patient records while following up with patients and collaborating with care teams
• Develop a thorough understanding of services and insurance plans to assist patients effectively

Required Qualifications, Training, and Education

• 2-3 years of customer service or call center experience required
• High school degree or equivalent; associate's degree preferred
• Healthcare experience including knowledge of medical terminology and managed care strongly preferred
• Ability to use general office equipment, including a multi-line telephone system
• Strong understanding of insurance plans and financial assistance programs is beneficial