Access Center Navigator

Job Summary

A company is looking for an Access Center Navigator - Per Diem.

Key Responsibilities

• Serve as a liaison for referring physicians, patients, and caregivers to facilitate appointment scheduling and service utilization
• Navigate patients through the continuum of care and coordinate services, ensuring optimal transitions and addressing barriers to care
• Perform data entry, maintain confidential records, and follow up with patients while collaborating with care teams

Required Qualifications

• 2-3 years of customer service or call center experience
• High school diploma or equivalent; associate's degree preferred
• Healthcare experience with knowledge of medical terminology and managed care preferred
• Ability to use general office equipment, including a multi-line telephone system
• Familiarity with databases such as Epic and CRM is beneficial